Agnar
12-01-2007, 09:51 AM
I thought I'd post my story about trying to get a Wii as it seems to make lots of people laugh when they hear it.
9th Nov 2006 Pre-order placed with Woolworths. My friends who I play PC online games used Woolies successfully when the were after 360's on release day so I thought it would be good for Wii' too.
7th Dec 2006 E-mail from Woolies telling me they had dispatched my Wii with the game I ordered, Zelda.
8th Dec 2006 (Friday) Took the day off so someone was in to receive delivery (and so I could play on it straight away). Nothing arrived.
9th Dec 2006 Nada, Niche, Nothing. Starting to get worried, I order a lot online and most couriers deliver within 3 days of dispatch. "It's OK" I thought it will deffo be here on Monday.
11th Dec 2006 Took the day off work. Oh dear! Still nothing but to top it off Royal mail post Zelda through the letterbox to tease me :) I use the woolworths online help request thingamybob to ask them to check where it is.
14th Dec 2006 No reply from Woolies and no Wii. I can't find a phone number for customer support so I call the Woolies group head office. After choosing lots of numbers I get through to the online ordering customer support. A guy there tells me to wait till Monday as there is a backlog due to xmas etc. I reply that no courier I know off takes 11 days to deliver something. "Ours sometimes do" I'm told !
18th Dec 2006 No Wii. I call customer support and ask to speak to a supervisor. Promised a call back before the day is out. No call came. Oh the online help request thingamybob returns a response, " we are trying please call us for help" :roll:
19th Dec 2006 No Wii, No phone call. I call again to be promised a call from a supervisor. No call by 5pm so I ring them again and demand to speak to a supervisor immediately. Finally get a supervisor only to be told that if I had arranged it earlier they would have sent a replacement earlier but it was too late now as they were out of stock and couldn't get one to me before xmas if they did as their courier takes 5-7 days to deliver! I explained that I had been calling for over a week and had never been offered a replacement. At this point I demanded a refund.
20th Dec 2006 Went on a 3 hour drive around Doncaster, Leeds and called in at white rose shopping centre. No Wii' although I did see the last one been sold to a kid in Game at white rose :x As a bonus when I was walking into the shopping centre a woman passed me pulling something out of her bag, as she does it she drops something to the floor, looks like a note, I shout her and pick it up for her only to realise as I present it back that it's actually a panty liner :shock:
21st Dec 2006 Went to York and Castleford retail park, no Wii but the Game store at castleford were getting small amounts for pre-orders with 1 or 2 left over I'm told to try again in the morning.
22nd Dec 2006 Called Game@cas at 9am "yup we are getting 9 Wii' in this morning but there are 8 people waiting in the shop for one. I jump in the wifes car and thrash it down the motorway to find I'm the 10th person to arrive and they are all sold :cry: "may be some tommorrow" I'm told "best come and wait in the shop at opening time (9am)"
23rd Dec 2006 Drove to Casvegas and stood outside the Game at 9am. "no deliveries today mate" :roll: :x :cry: T top it off my credit card bill arrives and woolies haven't refunded me. By this point I'm really angry. I call woolies. "but it's been delivered" they say "we have a signature" someone called Fletcher is supposedly have taken it even though I was in at the time of the delivery. After explaining that it is a fake signature and the unit is probably on ebay at that very moment being sold to fund the posties xmas I'm offered another refund.
Interlude: Was I the only person nobbed off with those selling Wii' on ebay with pictures of 15 or more boxes stacked up when I couldn't even get one after putting lots of effort in?
A Wiiless xmas passed.
29th Dec 2006 Still no refund from woolies.
A Wiiless New Year.
2nd Jan 2007 Called woolies. "where's me refund?" I ask. "but we've delivered it" they say "we have a signature" At this point I seemed to have blown a gasket and don't remember much apart from me raising my voice and demanding to speak to the supervisors supervisor. "but we've discharged our part of the deal by delivering it, we have a signature" they say. "you haven't discharged it to me though have you" I reply. Promised a refund.
4th Jan 2007 e-mail from woolies telling me the refund was being processed. Nearly a month had passed before they finally gave me MY money back! Never use woolies again as long as I draw breath.
12th Jan 2007 Still Wiiless still looking.
Well I hope that cheers some of you up who are still Wiiless like me. Things could be worse, you could be me :lol:
9th Nov 2006 Pre-order placed with Woolworths. My friends who I play PC online games used Woolies successfully when the were after 360's on release day so I thought it would be good for Wii' too.
7th Dec 2006 E-mail from Woolies telling me they had dispatched my Wii with the game I ordered, Zelda.
8th Dec 2006 (Friday) Took the day off so someone was in to receive delivery (and so I could play on it straight away). Nothing arrived.
9th Dec 2006 Nada, Niche, Nothing. Starting to get worried, I order a lot online and most couriers deliver within 3 days of dispatch. "It's OK" I thought it will deffo be here on Monday.
11th Dec 2006 Took the day off work. Oh dear! Still nothing but to top it off Royal mail post Zelda through the letterbox to tease me :) I use the woolworths online help request thingamybob to ask them to check where it is.
14th Dec 2006 No reply from Woolies and no Wii. I can't find a phone number for customer support so I call the Woolies group head office. After choosing lots of numbers I get through to the online ordering customer support. A guy there tells me to wait till Monday as there is a backlog due to xmas etc. I reply that no courier I know off takes 11 days to deliver something. "Ours sometimes do" I'm told !
18th Dec 2006 No Wii. I call customer support and ask to speak to a supervisor. Promised a call back before the day is out. No call came. Oh the online help request thingamybob returns a response, " we are trying please call us for help" :roll:
19th Dec 2006 No Wii, No phone call. I call again to be promised a call from a supervisor. No call by 5pm so I ring them again and demand to speak to a supervisor immediately. Finally get a supervisor only to be told that if I had arranged it earlier they would have sent a replacement earlier but it was too late now as they were out of stock and couldn't get one to me before xmas if they did as their courier takes 5-7 days to deliver! I explained that I had been calling for over a week and had never been offered a replacement. At this point I demanded a refund.
20th Dec 2006 Went on a 3 hour drive around Doncaster, Leeds and called in at white rose shopping centre. No Wii' although I did see the last one been sold to a kid in Game at white rose :x As a bonus when I was walking into the shopping centre a woman passed me pulling something out of her bag, as she does it she drops something to the floor, looks like a note, I shout her and pick it up for her only to realise as I present it back that it's actually a panty liner :shock:
21st Dec 2006 Went to York and Castleford retail park, no Wii but the Game store at castleford were getting small amounts for pre-orders with 1 or 2 left over I'm told to try again in the morning.
22nd Dec 2006 Called Game@cas at 9am "yup we are getting 9 Wii' in this morning but there are 8 people waiting in the shop for one. I jump in the wifes car and thrash it down the motorway to find I'm the 10th person to arrive and they are all sold :cry: "may be some tommorrow" I'm told "best come and wait in the shop at opening time (9am)"
23rd Dec 2006 Drove to Casvegas and stood outside the Game at 9am. "no deliveries today mate" :roll: :x :cry: T top it off my credit card bill arrives and woolies haven't refunded me. By this point I'm really angry. I call woolies. "but it's been delivered" they say "we have a signature" someone called Fletcher is supposedly have taken it even though I was in at the time of the delivery. After explaining that it is a fake signature and the unit is probably on ebay at that very moment being sold to fund the posties xmas I'm offered another refund.
Interlude: Was I the only person nobbed off with those selling Wii' on ebay with pictures of 15 or more boxes stacked up when I couldn't even get one after putting lots of effort in?
A Wiiless xmas passed.
29th Dec 2006 Still no refund from woolies.
A Wiiless New Year.
2nd Jan 2007 Called woolies. "where's me refund?" I ask. "but we've delivered it" they say "we have a signature" At this point I seemed to have blown a gasket and don't remember much apart from me raising my voice and demanding to speak to the supervisors supervisor. "but we've discharged our part of the deal by delivering it, we have a signature" they say. "you haven't discharged it to me though have you" I reply. Promised a refund.
4th Jan 2007 e-mail from woolies telling me the refund was being processed. Nearly a month had passed before they finally gave me MY money back! Never use woolies again as long as I draw breath.
12th Jan 2007 Still Wiiless still looking.
Well I hope that cheers some of you up who are still Wiiless like me. Things could be worse, you could be me :lol: